1. I was billed two times.  What do I do?
2. I would like to request a refund?
3. Should I contact or email Clickbank for my refund?
4. How long does it take for a refund request to take effect?
5. I want to cancel my subscription to “The Insiders Club”  what do I do?

1. I was billed two times.  What do I do?

Please Contact Our Billing Department HERE

Select the “Billing Department” and for the subject put “I was billed twice”.  A billing representative will cancel the second charge for you.  Please allow 24 to 48 hours for a response.  You can also send an email to billing [@] theminisiteformula.com . (Take the brackets [ ] out when you send your email)

2. I would like to request a refund?

Your purchase of The Mini Site Formula is backed by my 60-Day Iron Clad guarantee.  You have 60 days to try and use the formula.

If you would like to request a refund within the 60 days all you need to do is Contact Our Billing Department HERE.  Please fill out the form  by selecting the Billing / Account Help department the and put “Refund Request” as the subject.  You can also send an email to billing [@] theminisiteformula.com . (Take the brackets [ ] out when you send your email)

We will process your refund request within 24 to 48 hours but usually sooner.  You will receive an confirmation our billing department and and email from Clickbank.

3. Should I contact or email Clickbank for my refund?

For faster results Contact Our Billing Department.  Please do not contact Clickbank first.

4. How long does it take for a refund request to take effect?

We will process your refund request within 24 to 48 hours but usually sooner.  You will receive an confirmation our billing department and and email from Clickbank.

5. I want to cancel my subscription to “The Insiders Club”  what do I do?

Please contact our Billing Department HERE.  Please submit a help request ticket and put “Cancel Insiders Club” as the subject.  You can also send an email to billing [@] theminisiteformula.com . (Take the brackets [ ] out when you send your email)

We will cancel your subscription within 24 to 48 hours but usually sooner.  You will receive an confirmation our billing department and and email from Clickbank.

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1. How do I contact support?
2. How do I use your the ticket system?
3. Should I contact Clickbank about my order?
4. I have a question about your product before I order. Who should I contact?
5. Do you have a direct email address?
6. Do you have an affiliate program?
7. Who do I contact about your affiliate program?
8. How long does it take to get a response from you?

1. How do I contact support?

You can email us at support@theminisiteformula.com or you can submit a ticket @ http://helpdesk321.com/ticket

2. How do I use your the ticket system?

Visit http://helpdesk321.com/ticket/open.php and fill out the necessary fields in the form then click “Open Ticket” button at the bottom.

3. Should I contact Clickbank about my order?

You can contact us first at support@theminisiteformula.com and we will do everything to resolve any issues that you may encounter.

4. I have a question about your product before I order. Who should I contact?

You can email your queries at support@theminisiteformula.com  .

5. Do you have a direct email address?

Yes. You may send your emails at support@theminisiteformula.com  .

6. Do you have an affiliate program?

Yes. Our affiliate program is run via Clickbank.

7. Who do I contact about your affiliate program?

You can get your affiliate link (hoplink) @ ClickBank.com Just search for our product and create a hoplink.

8. How long does it take to get a response from you?

Depending on the volume of inqueries, usually within 24-48 hours.

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1. What is the Insiders Club?
2. How much does it cost?
3. How do I access the Insiders Club?
4. How do I cancel my Insiders Club Membership?

1. What is the Insiders Club?

The “Insiders Club” is very similar to the one-on-one personal coaching I used to offer…..in fact in many regards it’s better.

Here is what members of my “Insiders Club” receive every month.

Weekly Coaching Videos
Every week I produce a weekly coaching video specifically for members of the “Insiders Club”.

Access To My Private Blog
My private blog, deep inside the “Insiders Club” is where you will get to read the latest secret strategies that me and my staff find that will help you build your mini sites. This isn’t your regular blog you find on the net.

Access to my private “Insiders Club” Forum
This is an “Insiders Club” only message board where you and I can share our ideas, thoughts, and success stories. It’s a great place to ask questions as well. It’s like a little family….all trying to help each other out.

10 Custom Designed Mini Site Themes each month
Each month I’m going to provide the “Insiders Club” with 10 unique “Themes” that only they will have access to. You won’t be able to find these out on the net. Feel free to download them…modify them or whatever. This will give you a slight edge in the traffic game. The themes will be available for download on the 15th of each month.

Access to the “Insider’s Club Geek” (Yes this is a real person)
Members of the “Insiders Club” get free email access to the “Insider’s Club Geek.” A real person that I hired to sit there all day long and help you with your hosting or website tech support issues. This is an invaluable resource….just think it’s like having your own support team at your beck and call.

2. How much does it cost?

$49.95/month.

3. How do I access the Insiders Club?

After paying for the monthly fee, login as normal as you would, you will have extra links inside your page.

4. How do I cancel my Insiders Club Membership?

Submit a request ticket at http://helpdesk321.com/ticket or you may email us at support@theminisiteformula.com

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STEP 1 If your don’t already have the latest version of Adobe Flash Player, click on the link where the red arrow is pointing to. Or simply CLICK HERE
STEP 2 It will take you to the next page where you can click on “Agree and Install now” button.
STEP 3 This window will appear once the download is completed.
STEP 4 Double click the “Adobe Flash Player” icon from where you download it to, then click “Run” on the pop-up box.
STEP 5 It is necessary to close all existing browsers before you proceed with the installation. Click try again to start the installation.
STEP 6 The following windows will display the progress of the installation, and will show completed once it’s done.

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A:  Login with your username and password at http://theminisiteformula.com/download. After logging in, click on the “Download Video Tab.” After clicking on the Download Video Tab, you should be able to find a drop-down list of the videos. Choose the Video you wish to download and click on the Go button.

Q: How many videos can I download?

A: There is a total of 32 videos you can download from the site.

Q: What is the total length of all the videos?

A: 296 minutes and 20 secs. (approx.5 hours).

Q: What do I need to install to watch video steaming?

A: You need to have the latest version of Flash Player by Adobe to watch the video streaming. You can get the latest Flash Player HERE.

Q: Why can’t I play the videos using Windows Media Player?

A: You need to have the right codec to properly render the video using Windows Media Player. Another easier option will be downloading FLV Player. For PC(Windows) users, CLICK HERE. For MAC users, CLICK HERE.

Q: I’m using dial-up, will I still be able to watch the videos?

A: Yes, it’s possible. It’s advisable to download the videos to your computer rather than watch it through streaming.

Q: Why the video is taking too long to download?

A: We have hosted these videos on a very reliable and fast server. There maybe several factors that affect your downloading. Contact your ISP to find out your download speed.

1. What should I do if the video won’t play when I click on it or I don’t see anything to click on?
2. What should I do if can hear sound but can’t see any video?
3. What should I do if I can’t hear any sound when I play the video?
4. Why does the video load real slow or is choppy when played back?
5. What should I do if the video and audio are not in sync?
6. What web browser do you recommend to watch the videos?

1. What should I do if the video won’t play when I click on it or I don’t see anything to click on?

You must have the latest Adobe Flash Player version installed on your browser. You may either copy & paste this link (http://get.adobe.com/flashplayer/?promoid=BUIGP) to your web browser or CLICK HERE to install the latest version of Adobe Flash Player.

For detailed instructions on how to update or install flash player onto your browser, CLICK HERE.

You could also try to use Google Chrome as you browser. You can download Google Chrome HERE for free.

You should also check if you still have enough disk space on your hard drive.

2. What should I do if can hear sound but can’t see any video?

You may not have the newest version of Adobe Flash Player. You must have the latest Adobe Flash Player version installed on your browser. You may either copy & paste this link (http://get.adobe.com/flashplayer/?promoid=BUIGP) to your web browser or CLICK HERE .

For detailed instructions on how to update or install flash player onto your browser, CLICK HERE.

3. What should I do if I can’t hear any sound when I play the video?

Make sure that the audio settings on your computer are configured properly. You must also have the latest Adobe Flash Player version installed onto your browser. You may copy & paste this link (http://get.adobe.com/flashplayer/?promoid=BUIGP) or CLICK HERE.

For detailed instructions on how to update or install flash player onto your browser, CLICK HERE.

4. Why does the video load real slow or is choppy when played back?

The speed of video loading depends on your Internet connection speed. You may check the factors that can affect your Internet connection by going to basic LAN and Internet connection troubleshooting websites or contact your ISP.

We suggest that you download the videos to your hard drive.

5. What should I do if the video and audio are not in sync?

Update your Flash Player to the latest version. You may either copy & paste this link (http://get.adobe.com/flashplayer/?promoid=BUIGP) to your web browser or CLICK HERE to install the latest version of Adobe Flash Player.

For detailed instructions on how to update or install flash player onto your browser, CLICK HERE.

6. What web browser do you recommend to watch the videos?

Mozilla Firefox is the most suitable browser to watch the videos.
Google Chrome is second on the list.

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1.How do I download the videos?
2. What format are the videos in?
3. What program do I need to play the videos?
4. Can you recommend some free FLV players I can download?
5. I use a MAC. Can I still download the videos?
6. I am having problems with XYZ FLV player I downloaded.
7. Should I install all the extra browser toolbars that XYZ FLV player wants me to install?

1. How do I download the videos?

After logging in to your account, you will be redirected to the “Start Here” tab of the product page. You can choose to click one of the icons or Click on the tab that says “Download Videos”.

2. What format are the videos in?

The videos are in FLV format (.flv) and WMV format (.wmv) so you can choose what works for you.

3. What program do I need to play the videos?

For PC users, Windows Media Player will do and or FLV Player.

4. Can you recommend some free FLV players I can download?

We recommend these free players.

For PC Users, CLICK HERE.

For Mac Users, CLICK HERE.

5. I use a MAC. Can I still download the videos?

Yes, you can download the videos into your Hard Drive. You will need to install FLV player to be able to watch the videos.To download FLV Player, CLICK HERE.

6. I am having problems with the FLV player I downloaded.

We recommend this FLV Player. Click here to download it FREE.

7. Should I install all the extra browser toolbars that Applian FLV player wants me to install?

It’s optional and not necessary. Just be careful on the download process.

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1. When are you going to send me my videos?
2. Do I get the videos in the mail?

1. When are you going to send me my videos?

Videos will not be sent, however you can access them by logging in here: http://theminisiteformula.com/download or simply CLICK HERE.

2. Do I get the videos in the mail?

No. It can be watched via streaming video or you can download it.

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1. I ordered your product but didn’t get a user name and password.
2. Can I order your product if I live outside of the USA?
3. My credit card keeps getting declined by Clickbank?
4. Who is Clickbank?
5. Can I order with a cashiers check or money order?
6. Can I order with PayPal?

1. I ordered your product but didn’t get a user name and password.

You should receive immediate download access after you’ve completed your payment. Also, there is a link in the order notification you received from our payment processor, Clickbank. If you search your email (and/or your spam box) there should be a message with “Welcome” in the subject line coming from TheMiniSiteFormula.com. If you need further assistance please CLICK HERE to submit a support ticket.

2. Can I order your product if I live outside of the USA?

Yes, our product is available in most countries. Clickbank handles the ordering and they support most countries.

3. My credit card keeps getting declined by Clickbank?

It is better to contact your bank/provider for more information.

4. Who is Clickbank?

ClickBank is the online retail outlet for 10,000 digital product publishers and their 100,000 active affiliates. CLICK HERE for more information.

5. Can I order with a cashiers check or money order?

Yes.

6. Can I order with PayPal?

Yes.

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