1. What should I do if the video won’t play when I click on it or I don’t see anything to click on?
2. What should I do if can hear sound but can’t see any video?
3. What should I do if I can’t hear any sound when I play the video?
4. Why does the video load real slow or is choppy when played back?
5. What should I do if the video and audio are not in sync?
6. What web browser do you recommend to watch the videos?
1. What should I do if the video won’t play when I click on it or I don’t see anything to click on?
You must have the latest Adobe Flash Player version installed on your browser. You may either copy & paste this link (http://get.adobe.com/flashplayer/?promoid=BUIGP) to your web browser or CLICK HERE to install the latest version of Adobe Flash Player.
For detailed instructions on how to update or install flash player onto your browser, CLICK HERE.
You could also try to use Google Chrome as you browser. You can download Google Chrome HERE for free.
You should also check if you still have enough disk space on your hard drive.
2. What should I do if can hear sound but can’t see any video?
You may not have the newest version of Adobe Flash Player. You must have the latest Adobe Flash Player version installed on your browser. You may either copy & paste this link (http://get.adobe.com/flashplayer/?promoid=BUIGP) to your web browser or CLICK HERE .
For detailed instructions on how to update or install flash player onto your browser, CLICK HERE.
3. What should I do if I can’t hear any sound when I play the video?
Make sure that the audio settings on your computer are configured properly. You must also have the latest Adobe Flash Player version installed onto your browser. You may copy & paste this link (http://get.adobe.com/flashplayer/?promoid=BUIGP) or CLICK HERE.
For detailed instructions on how to update or install flash player onto your browser, CLICK HERE.
4. Why does the video load real slow or is choppy when played back?
The speed of video loading depends on your Internet connection speed. You may check the factors that can affect your Internet connection by going to basic LAN and Internet connection troubleshooting websites or contact your ISP.
We suggest that you download the videos to your hard drive.
5. What should I do if the video and audio are not in sync?
Update your Flash Player to the latest version. You may either copy & paste this link (http://get.adobe.com/flashplayer/?promoid=BUIGP) to your web browser or CLICK HERE to install the latest version of Adobe Flash Player.
For detailed instructions on how to update or install flash player onto your browser, CLICK HERE.
6. What web browser do you recommend to watch the videos?
Mozilla Firefox is the most suitable browser to watch the videos.
Google Chrome is second on the list.